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Policies

Return and Refund Policy

Return & Refund Policy

Thank you for shopping at Southern Rose Company. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.

 

1. Returns

  • Timeframe: You have [e.g., 14 or 30] calendar days to return an item from the date you received it.

  • Condition: To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.

  • Hygiene Exception: For safety and hygiene reasons, items such as hair oils, skincare, or personal care products cannot be returned once the seal is broken or the product has been used.

 

2. Refunds

  • Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

  • If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

 

3. Shipping

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

  • If you receive a refund, the cost of return shipping will be deducted from your refund.

 

4. Damaged or Defective Items

  • If you received a damaged or defective product (e.g., a broken bottle or leaking oil), please contact us immediately at [Your Email Address] with a photo of the damage so we can send a replacement or issue a full refund.

 

5. Contact Us

If you have any questions on how to return your item to us, contact us at:

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